Return & Refund Policy – Buncake

At Buncake, we strive to deliver fresh and high-quality cakes for every special occasion. Since cakes are perishable food items, we follow a strict return and refund policy.

Order Issue Reporting

If you receive a cake that is damaged or incorrect, you must inform us within 1 hour of receiving the order.
Please share clear photo or video proof of the issue when contacting us.

Replacement Policy

We only allow replacement in the following situations:

• The cake is damaged during delivery

• The wrong cake was delivered compared to the order

After verifying the issue, our team will arrange a replacement cake as soon as possible.

No Refund Policy

Buncake does not provide refunds once an order is placed.
Only replacement is offered in valid cases of damage or wrong item delivery.

Non-Eligible Cases

Replacement will not be provided in the following situations:

• Taste preference or personal dislike

• Incorrect address provided by the customer

• Customer unavailable at the time of delivery

• Minor design variations in customized cakes

How to Request a Replacement

To report an issue, please contact us within 1 hour of delivery with proof of the problem.

WhatsApp / Phone: +91 8147696831
Email: hellobuncake20@gmail.com

Our support team will review the request and provide the best possible resolution.